Powervault refund policy

Please read the full terms and conditions.

1.1. To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is contact our Customer Services team by telephone on 020 3653 1145. We will confirm this in writing to you. From the day of successful Installation of the Battery you have a 14-day cooling-off period during which you can cancel this Contract at no cost. This means that if you change your mind or decide for any other reason that you do not want to keep the Battery during the Cancellation Period, you can notify us of your decision to cancel the Contract and receive a refund of monies paid by you for the Battery.

1.2. If you do use your rights to cancel within the cancellation period then you must allow us to uninstall and take back the Battery. We will be entitled to charge you all costs we incur if we do this. These costs could be significant, so if you are not sure that you want us to Install the Battery, you should not enter this Contract, or if you have already done so should contact us before your Installation appointment.

1.3. If you have opted to buy the Battery at a discounted price, and subsequently wish to end the Grid Services before the scheduled expiry date of the Contract, being 10 years from the Contract Date, then you will be charged a Termination Fee calculated as below:

Refund formula

Part months are rounded down. Fees will not apply if you sell your home and ownership of the battery changes.